Shipping policy

Welcome to our Shipping Policy! Below you’ll find our guidelines, which help us ensure a smooth process for you as we prepare and ship your unique pieces with care.

1. Shipping Options & Rates

We offer both Standard and Expedited shipping across Canada, United States and the United Kingdom. Priority shipping available upon request. Shipping costs are dynamically calculated based on order weight, with free standard shipping on orders over $250 CAD (pre-tax) within North America.

2. Tracking Information

All orders are shipped with tracking to ensure peace of mind for you. You’ll receive your tracking number by email once your order is on its way. Please allow 3-5 business days for processing (depending on season and order volume) before your order ships.

3. Estimated Shipping Times

For orders within North America, please allow 3-10 business days for delivery. For the United Kingdom please allow up to 7-14 business days for delivery. Processing times for custom orders may vary and will be confirmed with you at the time of purchase.

4. Lost or Delayed Packages

If your order has not arrived within 14 business days of the tracking notification, please contact us immediately so we can begin an investigation. We offer refunds on lost packages if reported within 7 business days after the estimated delivery date.

5. Returns, Exchanges, and Damaged Goods

For all Returns or requests for exchanges, please review our Return policy and contact us beforehand to arrange a return or exchange. We will not be responsible for items returned prior to consent and mutually agreed upon arrangements. All shipping costs associated with returns & exchanges will be bore by the customer.

  • Damaged Goods during shipping:  If your item arrives damaged, please email us within 3 days of delivery with a photo of the damage.

6. International Shipping

We currently ship to Canada, the U.S., and the U.K. International customers are responsible for any duties, taxes, or customs fees upon receipt. If your country isn’t listed, please reach out to us to discuss possible shipping options.

7. Policy Exceptions

  • High-Value Orders & Fragile Items: For orders over $100 or fragile items, additional insurance and/or a signature upon delivery may be required.
  • Seasonal Demand: During seasonal or high-demand periods, please allow an additional up to 5 business days for order processing.

If you have any questions, please reach out. We’re here to help and ensure a great shopping experience for you!